section to reduce email inquiries
where is my tracking number?
packages are marked as shipped in bulk very often for efficiency, which does not allow tracking to be provided for each order at once. please send a contact form with your order number if you would like to receive your tracking number.
how long does production take for preorders?
about 4-6 months for vinyl without issue.
about 1-3 weeks for cassettes without issue.
when will my order ship/deliver?
after products are in-hand, they will be packaged and shipped soon after.
package drop-offs are done whenever time is available.
domestic orders should not take more than 1.5 weeks.
international orders should not take more than 1.5 months.
i have an issue with my order.
please send a contact form with your order number explaining your situation and an effort will be made to provide the best solution possible.
can i combine orders to save on shipping?
only for orders that include in-hand products or if preorder windows between products is very short. space is limited and asking to combine multiple orders can cause confusion and potential mistakes.
do you take requests for releases?
rarely. releases that are believed to never be issued officially are focused on primarily.
do you have extra copies of a release?
extra copies are kept for damaged or lost packages.
any remaining will be released as overstock later when most orders are delivered safely.
how is product quality being considered?
high-quality manufacturers are used for the production of physical media.
audio is remastered to translate properly and effectively to vinyl and cassettes.
product designs are visualized to heavily reflect an artist's particular aesthetic.
where can i find updates and news on releases?
subscribe to the newsletter for information on upcoming releases, overstock, etc.
where is my tracking number?
packages are marked as shipped in bulk very often for efficiency, which does not allow tracking to be provided for each order at once. please send a contact form with your order number if you would like to receive your tracking number.
how long does production take for preorders?
about 4-6 months for vinyl without issue.
about 1-3 weeks for cassettes without issue.
when will my order ship/deliver?
after products are in-hand, they will be packaged and shipped soon after.
package drop-offs are done whenever time is available.
domestic orders should not take more than 1.5 weeks.
international orders should not take more than 1.5 months.
i have an issue with my order.
please send a contact form with your order number explaining your situation and an effort will be made to provide the best solution possible.
can i combine orders to save on shipping?
only for orders that include in-hand products or if preorder windows between products is very short. space is limited and asking to combine multiple orders can cause confusion and potential mistakes.
do you take requests for releases?
rarely. releases that are believed to never be issued officially are focused on primarily.
do you have extra copies of a release?
extra copies are kept for damaged or lost packages.
any remaining will be released as overstock later when most orders are delivered safely.
how is product quality being considered?
high-quality manufacturers are used for the production of physical media.
audio is remastered to translate properly and effectively to vinyl and cassettes.
product designs are visualized to heavily reflect an artist's particular aesthetic.
where can i find updates and news on releases?
subscribe to the newsletter for information on upcoming releases, overstock, etc.